FAQ
Questions, answered.
Short answers to what clients ask most before booking.
Choosing a Session
Choosing a session.
I'm not sure which session to choose. What should I book?
Choose a shorter Full Body Massage for focused work, or more time for full-body care. Basic Facial Care and Herbal Foot Bath & Seated Massage offer dedicated options. Full Body Massage + Basic Facial Massage, Couples Massage, and Four Hands Massage are also available online.
Do I need to book a separate Deep Tissue service?
No. Deep pressure is a preference within Full Body Massage, not a separate service or surcharge.
Can I book Couples, Four Hands, or body and facial services online?
Yes. Choose the service and duration on the booking page, then select an available appointment time.
Can I request focus areas?
Yes — for any session. Pressure, focus areas, and areas to avoid are covered in the brief in-store intake before your session.
Your Visit
Your visit.
What should I expect during my first visit?
Arrive 10 minutes early to complete a brief intake, then your therapist will confirm pressure preference, focus areas, and anything to avoid before the session begins.
How early should I arrive?
About 10 minutes early gives you time to settle in, share your focus areas and pressure preference, and start the session relaxed.
Can I ask for lighter or firmer pressure during the session?
Yes — at any point. Pressure preferences can change during a session, and you're always welcome to say so. Your therapist will adjust so the session stays comfortable and focused on your needs.
Are walk-ins accepted?
Appointments are preferred so we can plan the session around your needs. Walk-ins are welcome when availability allows.
Enhancements
Enhancements.
Do enhancements add extra time to my session?
Herbal Foot Bath adds 30 minutes; Cupping adds 20 minutes. Hydrodermabrasion Deep Cleansing and Oxygen Infusion each add 10 minutes. Aromatherapy Essential Oil adds no time.
Rewards
ZenSpark Rewards.
Do I need to create an account?
No. ZenSpark Rewards is free and optional, with no password, app, monthly fee, or subscription. The online booking contact step explains that your details also enroll you in Rewards. Contact the studio if you do not want to participate or were enrolled by mistake.
How do rewards work?
Earn 1 point per completed, fully paid basic massage hour. Redeem 12 points for a complimentary 60-minute standard Full Body Massage, arranged by phone or walk-in. Add-ons, facial-only and complimentary services do not earn points. Provide your name and phone or email to join. Points expire after 12 months without a qualifying paid massage. From October 1 to December 31, 2026 (Eastern Time), new guests earn 2 extra points once with their first qualifying paid massage after joining Rewards.
What is the complimentary reward?
Redeem 12 points for a 60-minute standard Full Body Massage. Reward appointments are arranged by phone or walk-in, subject to availability. Complimentary services do not earn points.
Safety & Boundaries
Safety and boundaries.
Is therapeutic massage the same as medical treatment?
No. Therapeutic massage at ZenSpark is wellness care focused on relaxation, tension relief, recovery support, and everyday well-being. It is not a substitute for medical treatment, physical therapy, chiropractic care, or diagnosis. If you have a specific medical condition, please consult your healthcare provider before booking.
Booking
Ready to book your appointment?
Choose your session and a time that works for you.