FAQ
Questions, answered.
Short answers to what clients ask most before booking.
Choosing a Session
Choosing a session.
I'm not sure which session to choose. What should I book?
Choose Focused Massage when you want one or two areas addressed in 30 minutes. Choose Customized Body Massage for 60 to 120 minutes of full-body or focused work. Pressure can be light, medium, firm, or deep in the same service.
Do I need to book a separate Deep Tissue service?
No. Deep pressure is a preference within Customized Body Massage, not a separate service or surcharge.
Can I request focus areas?
Yes — for any session. Pressure, focus areas, and areas to avoid are covered in the brief in-store intake before your session.
Your Visit
Your visit.
What should I expect during my first visit?
Arrive 10 minutes early to complete a brief intake, then your therapist will confirm pressure preference, focus areas, and anything to avoid before the session begins.
How early should I arrive?
About 10 minutes early gives you time to settle in, share your focus areas and pressure preference, and start the session relaxed.
Can I ask for lighter or firmer pressure during the session?
Yes — at any point. Pressure preferences can change during a session, and you're always welcome to say so. Your therapist will adjust so the session stays comfortable and focused on your needs.
Are walk-ins accepted?
Appointments are preferred so we can plan the session around your needs. Walk-ins are welcome when availability allows.
Enhancements
Enhancements.
Do enhancements add extra time to my session?
Essential Oil adds no appointment time. Hot Stone and Cupping each add 15 minutes.
Rewards
ZenSpark Rewards.
Do I need to create an account?
No. ZenSpark Rewards is free and optional, with no password, app, monthly fee, or subscription. Opt in while booking online or during your in-store intake.
How do rewards work?
Each qualifying completed paid massage earns one visit credit. Ten credits earn one complimentary 30-minute Focused Massage. Reward visits do not earn a new credit.
Is the 30-minute reward a regular public service?
No. Focused Massage is also available as a regular 30-minute public service. The reward provides that same 30-minute service at no charge after ten qualifying credits.
Safety & Boundaries
Safety and boundaries.
Is therapeutic massage the same as medical treatment?
No. Therapeutic massage at ZenSpark is wellness care focused on relaxation, tension relief, recovery support, and everyday well-being. It is not a substitute for medical treatment, physical therapy, chiropractic care, or diagnosis. If you have a specific medical condition, please consult your healthcare provider before booking.
Booking
Ready to book your appointment?
Choose your session and secure the time with a deposit.