FAQ

Questions, answered.

Short answers to what clients ask most before booking.

Choosing a Session

Choosing a session.

  • I'm not sure which session to choose. What should I book?

    Choose Focused Massage when you want one or two areas addressed in 30 minutes. Choose Customized Body Massage for 60 to 120 minutes of full-body or focused work. Pressure can be light, medium, firm, or deep in the same service.

  • Do I need to book a separate Deep Tissue service?

    No. Deep pressure is a preference within Customized Body Massage, not a separate service or surcharge.

  • Can I request focus areas?

    Yes — for any session. Pressure, focus areas, and areas to avoid are covered in the brief in-store intake before your session.

Your Visit

Your visit.

  • What should I expect during my first visit?

    Arrive 10 minutes early to complete a brief intake, then your therapist will confirm pressure preference, focus areas, and anything to avoid before the session begins.

  • How early should I arrive?

    About 10 minutes early gives you time to settle in, share your focus areas and pressure preference, and start the session relaxed.

  • Can I ask for lighter or firmer pressure during the session?

    Yes — at any point. Pressure preferences can change during a session, and you're always welcome to say so. Your therapist will adjust so the session stays comfortable and focused on your needs.

  • Are walk-ins accepted?

    Appointments are preferred so we can plan the session around your needs. Walk-ins are welcome when availability allows.

Enhancements

Enhancements.

  • Do enhancements add extra time to my session?

    Essential Oil adds no appointment time. Hot Stone and Cupping each add 15 minutes.

Rewards

ZenSpark Rewards.

  • Do I need to create an account?

    No. ZenSpark Rewards is free and optional, with no password, app, monthly fee, or subscription. Opt in while booking online or during your in-store intake.

  • How do rewards work?

    Each qualifying completed paid massage earns one visit credit. Ten credits earn one complimentary 30-minute Focused Massage. Reward visits do not earn a new credit.

  • Is the 30-minute reward a regular public service?

    No. Focused Massage is also available as a regular 30-minute public service. The reward provides that same 30-minute service at no charge after ten qualifying credits.

Safety & Boundaries

Safety and boundaries.

  • Is therapeutic massage the same as medical treatment?

    No. Therapeutic massage at ZenSpark is wellness care focused on relaxation, tension relief, recovery support, and everyday well-being. It is not a substitute for medical treatment, physical therapy, chiropractic care, or diagnosis. If you have a specific medical condition, please consult your healthcare provider before booking.

Booking

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Choose your session and secure the time with a deposit.

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