Privacy Policy

ZenSpark Relaxation Massage uses personal information to manage appointments, provide services, maintain customer and Rewards records, and handle payments. This policy explains information handled through our website and studio records, as well as occasional promotional text messages you choose to receive.

Information we collect

Depending on how you interact with us, we may collect:

• Your name, phone number, email address and the information you give us when arranging an appointment or contacting the studio.
• Appointment dates, services, selected extras, attendance, service history, payment and refund records, and your acceptance of booking policies.
• Massage preferences, focus areas, areas to avoid, service notes and consent information. Notes you choose to provide may include health-related details.
• Rewards enrollment, qualifying services, points, redemptions, expiration and corrections.
• If you use an available account or profile feature, login information, saved preferences and optional profile details, such as birthday month and day.
• Technical information used to operate and protect the website, such as your IP address, browser, device information and website request logs.

Please provide only information relevant to arranging and receiving your service. Do not send payment card numbers or unnecessary sensitive information by email or text.

How we use information

We use information to arrange and manage appointments, understand your service preferences, communicate about your visit, process payments and refunds, maintain Rewards and business records, respond to questions, and protect against errors, fraud and misuse.

Saving preferences for future visits is separate from completing the requirements form for one appointment. You may contact us if a preference or customer record needs to be updated.

Occasional promotional text messages

With your separate consent, we may send occasional texts about studio activities, special offers or promotions. Promotional messages are optional. Providing a phone number for an appointment or participating in Rewards does not by itself give consent to receive promotional texts.

You can withdraw that consent by replying STOP to a promotional text or by calling or emailing the studio and asking us to stop promotional messages. You do not have to agree to promotional texts to book or receive a service. Message frequency varies, and your mobile carrier's message and data rates may apply. Appointment and payment communications are separate from promotional texts.

Payments and service providers

Square handles online card payments and related booking/payment information. Card details entered in Square's payment fields are handled by Square; our website database does not store your full card number or card security code. We keep transaction references, amounts, payment/refund status and related service records.

We also use providers for website hosting, customer records and authentication, including Vercel and Supabase. If you choose Google sign-in or follow a Google Maps link, Google's services also process information under their own policies.

We provide information needed for these services and may disclose information when required by law or needed to address a legitimate safety, fraud or payment dispute. We do not sell customer contact lists or give them to other businesses for their own marketing. Service providers may also handle information under their own privacy notices:

• Square consumer privacy: https://squareup.com/us/en/legal/general/privacy-no-account
• Supabase privacy: https://supabase.com/privacy
• Vercel privacy: https://vercel.com/legal/privacy-notice
• Google privacy: https://policies.google.com/privacy

Cookies and browser storage

The website and its service providers may use cookies or similar browser storage to support sign-in, security, preferences and necessary website functions. Authorized staff and studio-tablet screens also use storage for their sessions and unfinished work. Payment and other third-party services may use their own technologies.

You can manage cookies and browser storage in your browser settings. Blocking or clearing them may affect sign-in, payments or other features.

Keeping and correcting records

The information we retain depends on the service and record involved. Customer, service, payment, Rewards and change-history records may be kept for ongoing operations, accounting, disputes, security or legal obligations.

Contact us to request a correction, update saved preferences or ask about deleting information. We may need to verify the request. Removing a current profile detail does not necessarily remove previous service, payment, backup or audit records. We will review what can be changed or removed and explain applicable limitations.

Security

We use access restrictions and technical safeguards to protect studio records. No website, payment service or electronic storage can guarantee complete security. Please contact us if you believe information connected to the studio has been accessed or used improperly.

Changes and contact

We will post updates to this policy here and revise the Last updated date. This policy describes our website and studio practices; it does not replace a third-party service's own privacy notice.

For questions about privacy, records or promotional messages, contact:

ZenSpark Relaxation Massage
2323 Ashley River Rd, Charleston, SC 29414
Phone: (843) 296-8057
Email: zenspark77@gmail.com